| Jabber | Vidyo |
Call initiation steps | Three | Three |
Simplicity | Overall use of the application was simple. Red ‘X’ when an error occurred was confusing as appearance made it seem like an interactive button. No option to cancel sign-in process. This meant the application appeared to be in a frozen state until the sign-in either completed or timed out. | Overall use of the application was simple. User directory online status is confusing for ‘legacy’ devices as they are displayed as an online user “ |
Clarity of use | Tool bar fades after 5 seconds and it is not obvious how to display toolbar again. Connection/Online status isn’t obvious. Can be confusing as to why calls are not working. | Tool bar fades after 5 seconds and it is not obvious how to display toolbar again. |
Ease of navigation | Settings and dial pad icons are not obvious/clearly marked | Buttons are clearly marked |
Graphic user interface | Text is too small for the visually impaired. Answer button is clearly labelled, colored and positioned. | Text is too small for the visually impaired. Answer button is clearly labelled and positioned. |
Sounds | Unique ringing sound allows user to identify incoming call with application If iPad volume is muted - audio is automatically enabled when entering a call | Unique ringing sound allows user to identify incoming call with application. If iPad volume is muted, audio is automatically enabled when entering a call |
Summary | Jabber provides an easy to use interface with an automatic sign in function, eliminating the need for a patient to sign in. | Vidyo provides an easy to use interface with an automatic sign in function, eliminating the need for a patient to sign in. On a reboot of the iOS device, the patient is prompted with a login button, user credentials are pre-filled. |