Jabber

Vidyo

Call initiation steps

Three

Three

Simplicity

Overall use of the application was simple. Red ‘X’ when an error occurred was confusing as appearance made it seem like an interactive button. No option to cancel sign-in process. This meant the application appeared to be in a frozen state until the sign-in either completed or timed out.

Overall use of the application was simple.

User directory online status is confusing for ‘legacy’ devices as they are displayed as an online user “

Clarity of use

Tool bar fades after 5 seconds and it is not obvious how to display toolbar again. Connection/Online status isn’t obvious. Can be confusing as to why calls are not working.

Tool bar fades after 5 seconds and it is not obvious how to display toolbar again.

Ease of navigation

Settings and dial pad icons are not obvious/clearly marked

Buttons are clearly marked

Graphic user interface

Text is too small for the visually impaired. Answer button is clearly labelled, colored and positioned.

Text is too small for the visually impaired. Answer button is clearly labelled and positioned.

Sounds

Unique ringing sound allows user to identify incoming call with application

If iPad volume is muted - audio is automatically enabled when entering a call

Unique ringing sound allows user to identify incoming call with application.

If iPad volume is muted, audio is automatically enabled when entering a call

Summary

Jabber provides an easy to use interface with an automatic sign in function, eliminating the need for a patient to sign in.

Vidyo provides an easy to use interface with an automatic sign in function, eliminating the need for a patient to sign in. On a reboot of the iOS device, the patient is prompted with a login button, user credentials are pre-filled.