Variable

Items

Source

Actual behavior to adopt AI-based chatbots

I frequently use to chatbots for my shopping planning

I would like to plan my shopping through my agent always than chatbots for shopping.

I always prefer that my human shopping planner plans my shopping.

Pillai and Sivathanu (2020)

Behaviour intentions

I intend the usage of chatbots in shopping for future shopping plan

There is a possibility that I will suggest my friends to use chatbots for shopping planning

I use chatbots for my shopping suggestions and planning

Kaushik et al. (2015)

Technological anxiety

I might somehow face a problem when I use technology such as chatbots for shopping

I am unable to keep a pace with new technological advances

Using technology such as chatbots for shopping is makes me anxious

Technology-related words are difficult to understand

I feel difficult to understand technology-related matters

Kaushik et al. (2015)

Perceived intelligence

I feel that chatbots for shopping are competent

I feel that chatbots for shoppingare knowledgeable

I feel that chatbots for shopping are responsible

(e.g., Roy et al., 2001; Ponte et al., 2015 ).

Perceived ease of use

Chatbots for shopping requires little mental efforts.

It is easy to use chatbots for shopping for my shopping plan

My interaction with chatbots for shopping is clear and understandable for planning my shopping

(e.g., Oh et al., 2013; Davis, 1989; Kaushik et al., 2015 ).

Perceived usefulness

Chatbots for shopping are useful for my shopping planning

Chatbots for shopping improve the efficiency of myshopping planning

Chatbots for shopping improve my performance of shopping planning

(e.g., Oh et al., 2013; Davis, 1989; Kaushik et al., 2015 ).

Anthropomorphism

Chatbots for shopping have their own mind

Chatbots for shopping can experience emotions

I fell chatbots for shopping are computer-animated: real

Pillai and Sivathanu (2020)