Dimension | Measurement description | Rotation factor load matrix | |||
Factor 1 | Factor 2 | Factor 3 | |||
Service quality | Service technology | 0.894 |
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Emergency handling ability | 0.879 |
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Degree of cognition about the scenic spot | 0.856 |
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Active greeting | 0.830 |
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Use courtesies and serve with smile | 0.795 |
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Tour guide team | 0.712 |
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| Total explained variance | 63.51% |
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Tourist loyalty | Attitude loyalty | Hope to visit the scenic spot again | 0.843 | 0.245 |
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Be considerate of the defects in the facilities and services of the scenic spot | 0.826 | 0.326 |
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In similar scenic spots, I would like to spend more money in this one | 0.817 | 0.330 |
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Would like to strongly recommend this scenic spot to others | 0.807 | 0.293 |
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Behavior loyalty | Prepare to visit the scenic spot again within the next three years | 0.219 | 0.837 |
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Compared to other similar spots, I would firstly visit this one next time | 0.334 | 0.836 |
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Have purchased other related services of this scenic spot | 0.310 | 0.767 |
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| Explanatory variance | 40.754% | 33.727% |
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| Total explained variance | 74.481% |
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Employee satisfaction | Working environment | Location of the scenic spot | 0.050 | 0.817 | 0.061 |
tidiness and aesthetic degree of the working environment of scenic spot | 0.300 | 0.826 | 0.131 | ||
Living conditions | The general conditions and service quality of staff canteen | 0.376 | 0.391 | 0.611 | |
Living environment and conditions of employee dormitory. | 0.168 | −0.046 | 0.837 | ||
Traffic conditions (can easily commute between the company and the residence) | 0.132 | 0.467 | 0.612 | ||
Working rewards | Salary | 0.799 | 0.164 | 0.278 | |
Fringe benefits | 0.797 | 0.228 | 0.282 | ||
Holiday time | 0.783 | 0.132 | 0.381 | ||
Reward and punishment system | 0.768 | 0.141 | 0.279 | ||
| Explanatory variance | 31.130% | 18.183% | 15.129% | |
| Total explained variance | 64.442% | |||
Employee emotion | I work with high enthusiasm. | 0.861 |
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I like the present job very much. | 0.821 |
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I'm tired of my job. (−) | 0.804 |
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I have a strong dissatisfaction with the present work. (−) | 0.780 |
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| Total explained variance | 65.514% |
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