15

Team leader informs the team of important issues at shift changes (complications in patient’s conditions and/or change in plan of treatment).

16

Team leader takes time to meet with staff to develop a plan for patient care.

17

Team leader gives clear directions about how to do work.

18

Team leader encourages the process of social interactions among staff.

LC

Leader’s Coordination

Strongly disagree

(1)

Disagree

(2)

Agree

(3)

Strongly agree

(4)

19

Team leader coordinates efforts of individuals and ensures that team members help each other out when necessary.

20

Team leader monitors the progress of the staff members throughout the process of care.

21

Team leader is available for consultation on problems and is willing to assist team members throughout the process of care.

22

Team leader communicates with other teams’ leaders (if present) to ensure better coordination of efforts.

23

Team leader retracts verbal guidance if errors occur.

24

Team leader resolves conflicts as they surface among team members.

LM

Leader’s Motivation

Strongly disagree

(1)

Disagree

(2)

Agree

(3)

Strongly agree

(4)

25

Team leader provides the opportunities to discuss the unit's performance after an event.

26

It is easy to ask questions when there is something ambiguous.

27

Team leader gives positive/negative feedback to each team member individually about her/his performance.

28

Team leader views honest mistakes as meaningful learning opportunities and encourages staff to develop their skills and abilities.

PL

Participative Leadership

Strongly disagree

(1)

Disagree

(2)

Agree

(3)

Strongly agree

(4)

29

Team leader considers staff inputs and opinions when making decisions about patient care.

30

Team leader gives me the sufficient power to perform all tasks related to patients care.

31

Team leader intervenes in decisions taken by team members.

32

Team leader exercise the powers delegated to the members.

33

Members feel that their role is marginal indispensable to influence the decisions in the team.

34

Team leader set policies based on the input and guidance of team members.

COM

Communication

Strongly disagree

(1)

Disagree

(2)

Agree

(3)

Strongly agree

(4)

35

Team members follow a standardized method of sharing information when handing off patients.

36

Team members use common medical terminology when communicating with each other.

37

Team members ensure that the information is well understood by others.

38

You acknowledge and confirm requests through verbal or nonverbal behavior.

39

You exchange information or opinions with inexperienced members to ensure team effectiveness.

40

Hospital management provides effective and sophisticated means of communication between team members.

41

Hospital Management provides information system to provide the team with the data necessary to take the right decision at the right time with the appropriate quantity and quality.