8) What are the factors affecting your satisfaction? (Multiple choice)

The change in heating cost after transition

53

The amounts of subsidies for heating

46

More convenient after transition

30

The change in indoor temperature

31

The security of the facilities

54

Others______

6 (unstable gas supply)

4 (slow progress)

9) What do you think about the methods and attitudes of enforcing staffs?

Enforced by compulsory means with bad attitude

6

Appropriate means of enforcement, but Mechanical and single

59

Enforce with flexibility, fully respecting users’ wishes and rights

33