| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
1. Tangibility |
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2. Responsiveness | 0.727** |
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3. Empathy | 0.564** | 0.557** |
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4. Reliability | 0.545** | 0.598** | 0.698** |
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5. Assurance | 0.556** | 0.596** | 0.627** | 0.661** |
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6. Satisfaction | 0.174 | 0.216 | 0.311 | 0.529** | 0.628** |
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7. Trust | 0.396 | 0.361 | 0.287 | 0.551** | 0.583** | 0.736** |
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8. Commitment | 0.367 | 0.296 | 0.131 | 0.636** | 0.533** | 0.595** | 0.709** |
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9. Customer Loyalty | 0.194 | 0.610** | 0.232 | 0.648** | 0.593** | 0.608** | 0.742** | 0.708** |
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Mean | 3.6460 | 3.5818 | 3.3688 | 3.3085 | 3.3086 | 3.2576 | 3.3095 | 3.3465 | 3.4338 |
Standard Deviation | 0.7321 | 0.6278 | 0.7598 | 0.6427 | 0.6482 | 0.6000 | 0.6327 | 0.6519 | 0.6797 |