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Item No.

Items

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ESA01

Using e-government services enhances my overall satisfaction with government services.

ESA02

E-government services are easy to use and navigate.

ESA03

E-government services save me time and effort compared to traditional offline methods.

ESA04

I find e-government services to be reliable and secure.

ESA05

I believe that using e-government services improves my access to government information and resources.

ESA06

I intend to continue using e-government services in the future.

ESA07

E-government services provide me with a convenient and efficient way to interact with the government.

ESA08

I feel confident in using e-government services to complete transactions or obtain information.

ESA09

E-government services have improved my overall experience with government agencies.

ESA10

I would recommend e-government services to others.