| Phase | Processes | Quality Sub-characteristics (Quality Characteristics) (as per ISO25000 series) |
| 1) Analysis | a) Initiation b) Stakeholders definition c) Define business goals d) Define economic goals e) Define technical requirements f) Validation | Functionality (all sub-characteristics) Reliability (all sub-characteristics) Usability (all sub-characteristics) Efficiency (all sub-characteristics) |
| 2) Design | a) Design business model b) Design content c) Design services d) Validation | Content - Accuracy (Functionality) - Consistency (Functionality) - Funtionality complience (Functionality) - Understandability (Usability) Services - Functionality Completeness (Functionality) - Understandability (Usability) - Learnability (Usability) |
| 3) Development | a) Create services b) Create content c) Validation | Content - Accessibility - Efficiency Services - User interface aesthetics (Usability) - Operability (Usability) - Resource Utilization(Efficiency) - Time behavior (Efficiency) - Fault tolerance (Reliability) |
| 4) Management | a) Use services/content b) Design new services c) Design new content d) Validation | Content - Portability Services - Adaptability (Portability) |
| 5) Improvement | a) Assessment b) Design Improvements c) Apply Improvements d) Validation | Content - Portability Services - Testability (Maintainability) |