| Variable | Country | N | Min | Max | Mean | Std. Dev |
| Staff courtesy | Nigeria | 360 | 3 | 5 | 4.2 | 0.58 |
| Cameroon | 360 | 1 | 5 | 4.0 | 0.88 | |
| Staff knowledge | Nigeria | 360 | 2 | 5 | 4.3 | 0.67 |
| Cameroon | 360 | 1 | 5 | 4.1 | 0.94 | |
| Customization for needs | Nigeria | 360 | 1 | 5 | 3.2 | 1.15 |
| Cameroon | 360 | 1 | 4 | 3.0 | 0.97 |