( $d_i^{-}$ )

( $d_i^{*}$ )

( $C{C}_i$ )

Responsiveness

1.055517

1.054045

0.5003

Competency

1.075727

1.049113

0.5063

Flexibility

1.051164

1.127875

0.4824

Speed

0.98687

1.166065

0.4584

High quality services

1.14899

0.938606

0.5504

Waste reduction

0.962247

1.167218

0.4519

On time services

1.091486

1.014179

0.5184