Variables

Components

1

2

3

4

V1

Digital platforms

0.77

V2

Integration of mobile money services

0.72

V3

Convenience banking

0.70

V4

Service provision (Range of products on offer)

0.63

V5

Security

0.62

V6

Staff courtesy

0.79

V7

Professionalism of bank staff

0.76

V8

Pleasant bank atmosphere

0.74

V9

Availability of 24 hours ATM service

0.81

V10

Availability of ATM on campus

0.79

V11

Influence of parents

0.78

V12

The university uses the same bank

0.74

V13

Financial benefits

0.51