Index

Average

significance

Average

satisfaction

Quality

differences

Total items

3.7

2.99

−0.75

Improving the quality and quantity of housing units

4.18

3.41

−0.77

Issuing license for the rural buildings

3.75

3.25

−0.5

Reconstructing the damaged houses

3.73

2.96

−0.77

Documenting the rural homes

4.01

3.36

−0.65

Giving loan for repairing and reforming housing

3.63

2.63

−0.95

Preventing the unbridled and illegal constructions

3.59

2.89

−0.7

Quality of conducting Hadi projects

3.6

2.51

−1.90

Transferring land for construction of rural housing

3.45

2.57

−0.88

The village condition after conducting projects

4.3

3.55

−0.75

Organizing system of land ownership in the residential context

3.72

3.15

−0.57

Taking advantage of the rural banking facilities

3.76

2.96

−0.8

Improving quality and renovating rural housing

3.61

3.02

−0.59

Monitoring delinquencies

3.62

2.73

−0.89

Reconstructing of areas damaged by disasters

3.46

2.83

−0.63

Total items of reliability

3.28

2.42

−0.86

Observing proper timing of project

3.25

2.42

−0.86

Evaluating the executive plans

3.43

2.48

−0.36

Using new and smart technologies

3.58

2.77

−0.18

The capability to perform a project

3.56

2.76

−0.24

Be responsible and committed in conducting project

3.54

2.51

−0.31

Providing services on time

3.38

2.34

−0.67

Attracting new resources for the village

2.84

1.89

−0.32

Promoting the culture of participation and attracting donations

2.68

2.12

−0.04

Total items of confidence

3.42

2.78

−0.64

Developing a secure space during project

3.45

2.94

−0.51

Showing a proper behavior to people

3.4

2.7

−0.7

Level of disruption during working with people

3.26

2.65

−0.61

Having relevant expertise and knowledge

3.58

2.84

−0.74

Total items of accountability

3.25

2.36

−0.88

Paying attention to the people’s opinion

3.21

1.97

−1.24

Timely information dissemination of regulations and bylaws

3.34

2.59

−0.75

Accelerating the provision of services

3.3

2.38

−0.92

Accountability in natural disasters time quake, flood, etc.

3.38

2.59

−0.79

Perusing and accelerating the preparation and implementation of rural Hadi plan

3.35

2.23

−1.12

Meeting the promises on time

2.93

2.34

−0.59

Issuing permits for housing construction on time

3.23

2.45

−0.78

Total items of empathy

2.92

2.13

−0.88

Showing empathy and compassion with public officials and staff

3.24

2.49

−0.75

The importance of people

3.32

2.24

−1.08

Showing compassion for the conducted tasks

2.88

2.41

−0.47

Showing respect for providing services for all groups

2.8

1.97

−0.83

Showing non-discrimination when providing services for different groups of people

2.73

1.95

−0.78

Understanding the problems of vulnerable and needy groups

2.77

1.83

−0.94

Communicating and working with the village council and village administrations

3.06

2.36

−0.7

Completing the unfinished projects, approved or implemented

2.59

1.75

−0.84

Total Score

2.87

2.48

−0.46