Index | Average significance | Average satisfaction | Quality differences |
Total items | 3.7 | 2.99 | −0.75 |
Improving the quality and quantity of housing units | 4.18 | 3.41 | −0.77 |
Issuing license for the rural buildings | 3.75 | 3.25 | −0.5 |
Reconstructing the damaged houses | 3.73 | 2.96 | −0.77 |
Documenting the rural homes | 4.01 | 3.36 | −0.65 |
Giving loan for repairing and reforming housing | 3.63 | 2.63 | −0.95 |
Preventing the unbridled and illegal constructions | 3.59 | 2.89 | −0.7 |
Quality of conducting Hadi projects | 3.6 | 2.51 | −1.90 |
Transferring land for construction of rural housing | 3.45 | 2.57 | −0.88 |
The village condition after conducting projects | 4.3 | 3.55 | −0.75 |
Organizing system of land ownership in the residential context | 3.72 | 3.15 | −0.57 |
Taking advantage of the rural banking facilities | 3.76 | 2.96 | −0.8 |
Improving quality and renovating rural housing | 3.61 | 3.02 | −0.59 |
Monitoring delinquencies | 3.62 | 2.73 | −0.89 |
Reconstructing of areas damaged by disasters | 3.46 | 2.83 | −0.63 |
Total items of reliability | 3.28 | 2.42 | −0.86 |
Observing proper timing of project | 3.25 | 2.42 | −0.86 |
Evaluating the executive plans | 3.43 | 2.48 | −0.36 |
Using new and smart technologies | 3.58 | 2.77 | −0.18 |
The capability to perform a project | 3.56 | 2.76 | −0.24 |
Be responsible and committed in conducting project | 3.54 | 2.51 | −0.31 |
Providing services on time | 3.38 | 2.34 | −0.67 |
Attracting new resources for the village | 2.84 | 1.89 | −0.32 |
Promoting the culture of participation and attracting donations | 2.68 | 2.12 | −0.04 |
Total items of confidence | 3.42 | 2.78 | −0.64 |
Developing a secure space during project | 3.45 | 2.94 | −0.51 |
Showing a proper behavior to people | 3.4 | 2.7 | −0.7 |
Level of disruption during working with people | 3.26 | 2.65 | −0.61 |
Having relevant expertise and knowledge | 3.58 | 2.84 | −0.74 |
Total items of accountability | 3.25 | 2.36 | −0.88 |
Paying attention to the people’s opinion | 3.21 | 1.97 | −1.24 |
Timely information dissemination of regulations and bylaws | 3.34 | 2.59 | −0.75 |
Accelerating the provision of services | 3.3 | 2.38 | −0.92 |
Accountability in natural disasters time quake, flood, etc. | 3.38 | 2.59 | −0.79 |
Perusing and accelerating the preparation and implementation of rural Hadi plan | 3.35 | 2.23 | −1.12 |
Meeting the promises on time | 2.93 | 2.34 | −0.59 |
Issuing permits for housing construction on time | 3.23 | 2.45 | −0.78 |
Total items of empathy | 2.92 | 2.13 | −0.88 |
Showing empathy and compassion with public officials and staff | 3.24 | 2.49 | −0.75 |
The importance of people | 3.32 | 2.24 | −1.08 |
Showing compassion for the conducted tasks | 2.88 | 2.41 | −0.47 |
Showing respect for providing services for all groups | 2.8 | 1.97 | −0.83 |
Showing non-discrimination when providing services for different groups of people | 2.73 | 1.95 | −0.78 |
Understanding the problems of vulnerable and needy groups | 2.77 | 1.83 | −0.94 |
Communicating and working with the village council and village administrations | 3.06 | 2.36 | −0.7 |
Completing the unfinished projects, approved or implemented | 2.59 | 1.75 | −0.84 |
Total Score | 2.87 | 2.48 | −0.46 |