Research

methodology

Researchers

Title

SERVQUAL model

Kumra, 2008

Service Quality in Rural Tourism: A Prescriptive Approach, Conference on Tourism in India

SERVQUAL model

Legcevic, 2009

Quality Gap in Educational Services in Viewpoints on Students

SERVQUAL model

Kwek et al., 2010

Education Quality Processes Model and its Influence on Students Perceived Service Quality

SERVQUAL model

Aydemir, 2011

Measuring service quality of export credit agency in turkey by using Servquel

SERVQUAL model

Sharma & Narang, 2011

Quality of Healthcare services in Rural India: The User Perspective

SERVQUAL model

Cerry, 2012

Assessing the Quality of Higher Education Services Using a Modified Servqual Scale

SERVQUAL model

Markovic & Jankovic 2013

Exploring the relationship between service quality and customer satisfaction in creation hotel industry

SERVQUAL model

Osman & Sentosa, 2013

Service Quality and customer Loyalty in Malaysian Rural Tourism: A Mediating Effect of Trust

SERVQUAL model

Ganpat et al., 2014

Farmers Satisfaction with the Extension Service in Trinidad West Indies

SERVQUAL model

Nazemi & Pedram-Nia, 2009

Analysis of the quality of services with SERVQUAL method

SERVQUAL model

Alirezaee & Amini, 2009

Amini, A., 2009. Evaluation and quality analysis services using Servqual method