Information

Instrumentation

Motivation

Environment

Data

1) Relevant and frequent feedback about the adequacy performance

2) Descriptions of what is expected of performance

3) Clear and relevant guides to adequate performance

Resources

Tools, resources, time, and materials designed to match performance needs

Incentives

1) Adequate financial incentives made contingent upon performance

2) Non-monetary incentives made available

3) Career development opportunities

4) Clear consequences for poor performance

Individual

Knowledge

1) Systematically designed training that matches the requirements of the exemplary performance

2) Placement

Capacity

1) Flexible scheduling of performance to match the peak capacity

2) Job aids

3) Physical shaping

4) Adaption

5) selection

Motives

1) Assessment of people’s motives to work

2) Recruitment of people to match the realities of the situation