PROCESSES

FAILURE MODES

NUMBER OF PRIORITY

Preanalytical

Incorrect temperature of sample transport

252

Clotted sample

180

Hemolysed sample

180

Difficulty of obtaining a sample. Sample obtained is not correct

162

Wrong container drawn

126

Analytical

Inappropriate use of equipment or incorrect maintenance

210

Incorrect validation of previous analytical results

180

Failure in relation sample-diagnostic reactive (interferences, prozone effects, viscosity…)

126

Wrong magnitude selected in the request

108

Adverse environmental conditions

108

Postanalytical

Misinterpreted results

280

Inadequate performance of the patient results

280

Critical value not notified

270

Alert value not recognized

189

Entry error results

180

Strategic

Management error of the corrective and improvement actions

80

Failures in the organization of the indicators in preanalytical processes

40

Failures in the organization of the indicators in analytical processes

40

Failures in the organization of the indicators in postanalytical processes

40

Lines of responsibility are poorly-defined

14

Support

Error or failures of staff competence

14

Failure of replacement of staff

12

Failure of installation maintenance

10

Failure of reagent delivery (outstanding stocks)

7

Lack or inappropriate health training

7