Organizational

n = 1346 35.6%

Technical

n = 1289 34.1%

Evaluative positive

n = 238 06.3%

Evaluative negative

n = 299 07.9%

Affective

positive

n = 318 08.4%

Affective

negative

n = 291 07.7%

High expectations

n

667

754

123

142

164

97

%

49.6%

58.495%

51.680%

47.500%

51.572%

33.335%

Low expectations

n

679

535

115

157

153

194

%

50.445%

41.505%

48.320%

52.500%

48.428%

66.665%

Comparison of the frequency of different types of communications depending on the level of expectations

ddl = 1

ddl = 1

ddl = 1

ddl = 1

ddl = 1

ddl = 1

χ² = .11

χ² = 37.21

χ² = .27

χ² = .86

χ² = .38

χ² = 32.233

NS

p < 0.001

NS

NS

NS

p < 0.001

Communication content based on

expectations

χ² de Person = 67.84, ddl = 5, p < 0.001