Enterprise name

The effective complaint rate in December 2016

The effective complaint rate about the main problem

The effective complaint rate in December 2015

The same percentage

Delay

Missing or damaging

Delivery service

Rufengda

66.85

26.96

22.50

15.74

45.69

↑

Guotong

52.86

28.77

8.69

14.38

44.79

↑

ZJS Express

34.24

12.46

7.92

12.74

40.23

↓

STO

Express

31.41

12.45

8.07

10.24

55.01

↓

TTK Express

22.51

9.89

5.76

6.27

59.49

↓

Quanfeng

21.17

7.57

6.60

6.33

65.65

↓

Deppon Express

19.26

9.12

4.19

5.41

4.39

↑

UC Express

16.86

4.54

4.16

7.57

20.60

↓

Amazon

13.97

7.98

0.00

5.99

1.66

↑

UPS

13.46

6.53

2.04

4.89

9.47

↑

YTO Express

13.31

3.18

4.57

5.19

47.08

↓

Sure Express

9.98

2.92

2.84

3.93

10.68

↓

China Air Express

9.91

1.24

2.48

6.20

4.82

↑

TNT

9.48

1.18

4.74

1.18

1.30

↑

EMS

9.31

3.86

2.34

2.77

17.43

↓

ZTO EXPRESS

9.12

2.81

2.18

3.79

27.45

↓

HTKY

7.89

2.08

2.88

2.67

32.61

↓

FAST EXPRESS

6.84

2.43

1.96

2.24

33.09

↓

Unitop

5.51

0.83

2.75

1.65

8.59

↓

YunDa Express

3.95

0.81

1.18

1.81

60.59

↓

DHL

3.10

0.52

0.52

1.81

2.90

↑

FedEx

2.88

1.28

0.64

0.32

1.69

↑

4PX EXPRESS

2.33

0.78

0.48

1.07

5.61

↓

SF Express

2.18

0.82

0.56

0.59

3.78

↓

JD.CON

1.09

0.24

0.31

0.49

2.09

↓

Suning

0.05

0.05

0.00

0.00

7.39

↓

total

12.68

4.62

3.41

4.27

34.70

↓