Sequence number

Compliment

Number of compliment

Proportion%

Link relative growth%

Chain relative growth%

1

delay

15695

36.5

107.6

−59.1

2

Delivery service

14515

33.7

63.2

−44.3

3

Missing or shortage

8673

20.1

101.3

−36.2

4

damaging

2890

6.7

44.8

−21.1

5

Receiving service

842

2.0

26.8

−37.5

6

Illegal charge

202

0.5

16.8

−47.4

7

Collecting money

104

0.2

5.1

−44.1

8

other

122

0.3

32.6

−55.0

9

total

43044

100.0

81.0

−48.7