Themes

1-Local culture

2-Change

3-Limitations

4-Quality and performance

5-Definitions

6-Different cultures’ operations and habits

7-Customers

8-Performance and standards

1

Focus on Easy work

Management programs teach employees

On the hotel’s budget for spending on learning

High occupancy leads to low quality

Performance in this manager’s interview is not defined as it is in literature

More dedicated in their work with the same salary

Happy

Performance relation to what the client expects

2

Laziness

Continuous training to avoid forgetting what is learned

Of employees interest in learning

High occupancy leads to low performance

More satisfied with jobs

Complainers

Standards of the hotel advertised

3

Careless

Motivation

On affording programs’ cost

High quantity vs low quality (inverse)

Same salary as locals

Expect the value for what they pay the majority

Semi-international standards

4

Need to follow up 24 hours

On the job training

Un-wellness of Tourism market

5

Do not follow the rules and procedures

Personal relations

Savings vs. quality (inverse)

6

No teamwork

Wars

7

No business-oriented communication between peers

Limitations of capital

8

Not dedicated to their work

Limitations of affordability of losing money

9

Do not accept new knowledge

10

Concerned only about salary