	To be communicative		Maxwell and Lévesque, 2014
		· To offer truthful information
	To use effectively different patterns of communication		Lee and Jones, 2008
		· To develop face to face communication It helps her maintain close bonds and share common goals while clarifying complex tasks and meanings · To use gestural, assertive and expressive language It facilitates efficient understanding between actors and her. · To employ a code It provides an interpretive system for ascertaining meaning and understanding of where communicative value lies · To utilize narratives, stories and jokes It facilitates the “ebb and fow” of face-to-face communication for both groups · To use on-line communication Improving online formatting as well as assertive/concise language helps the clarity of electronic messages
Availability: To be physically present when is needed, approachable and reachable [4] [44] (5 articles)
	To facilitate spatial and cultural proximity		Jansson, 2011
	To make easier mental proximity		Totterman and Sten, 2005 [71]
	To promote physical proximity		Totterman and Sten, 2005 [71] ; Van Gelderen, 2010 [72]
	To receive customer at anytime		Presutti et al., 2011 [73]
		· The customer often comes to her without reasons related to work
	To invite potential partners to visit her premises		Nguyen and Rose, 2009
	To visit the partner’s facilities		Nguyen and Rose, 2009
Disclosure: To show vulnerability by sharing personal and/or business confidential information [14] (4 articles)
	To give all information		Howorth and Moro, 2012
		· She is happy to be transparent with the bank manager
	To regularly communicate with the partner during the implementation of the contracts on business information and practices		Nguyen and Rose, 2009
	To show vulnerability by sharing confidential information		Maxwell and Lévesque, 2014
	To share private information		Jonsson, 2015 [69]
		· To provide to partners some of our own personal information (e.g., background, personal life)	Nguyen and Rose, 2009
Explanation: To explain details and consequence of information provided (1 article) Maxwell and Lévesque, 2014 [14]
Loyalty: To have motives to protect and make the target person look good; altruism and demotivation to lie; willingness to give support … [4] [44] (8 articles)
	To accept her deferential position and engage in appeasement behavior		Doern and Goss, 2012 [74]
	To trade favors		Bowey and Easton, 2007
	To be willing to cooperate		Bowey and Easton, 2007
		· To support goodwill of cooperation	Curtis et al., 2010
		· To explicitly show interest in long term of it	Nguyen and Rose, 2009
		· She shows her commitment by initiating different forms of cooperation	Doern and Goss, 2012