Affecting Factor

Sample Size

B Estimated Value

Standard Error

t

System Quality

All samples

369

1.372

0.067

20.374

Positive disconfirmation

230

0.803

0.160

5.033

Negative disconfirmation

127

2.066

0.374

5.531

Unable to answer

12

Variance test

3.606

Hygiene factor

System Quality―Accessibility

All samples

369

1.196

0.074

16.232

Positive disconfirmation

238

1.146

0.186

6.166

Negative disconfirmation

124

2.183

0.423

5.162

Unable to answer

7

Variance test

2.605

Hygiene factor

System Quality―Reliability

All samples

369

1.244

0.085

14.690

Positive disconfirmation

269

1.057

0.189

5.579

Negative disconfirmation

85

1.598

0.549

2.908

Unable to answer

15

Variance test

1.191

Performance factor

System Quality―Response Time

All samples

369

0.966

0.083

11.593

Positive disconfirmation

221

0.705

0.229

3.075

Negative disconfirmation

140

2.248

0.381

5.899

Unable to answer

8

Variance test

3.702

Hygiene factor

System Quality―Flexibility

All samples

369

1.046

0.072

14.591

Positive disconfirmation

199

0.580

0.180

3.224

Negative disconfirmation

154

1.920

0.341

5.623

Unable to answer

16

Variance test

3.702

Hygiene factor

System Quality―Integration

All samples

369

1.002

0.073

13.631

Positive disconfirmation

220

0.669

0.194

3.440

Negative disconfirmation

137

1.651

0.352

4.694

Unable to answer

12

Variance test

2.656

Hygiene factor

System Quality―Total Score

All samples

369

0.334

0.016

20.426

Positive disconfirmation

233

0.205

0.029

7.062

Negative disconfirmation

121

0.370

0.079

4.678