Affecting Factor |
| Sample Size | B Estimated Value | Standard Error | t | ||
System Quality | All samples | 369 | 1.372 | 0.067 | 20.374 | ||
Positive disconfirmation | 230 | 0.803 | 0.160 | 5.033 | |||
Negative disconfirmation | 127 | 2.066 | 0.374 | 5.531 | |||
Unable to answer | 12 |
|
|
| |||
Variance test |
|
|
| 3.606 | |||
Hygiene factor | |||||||
System Quality―Accessibility | All samples | 369 | 1.196 | 0.074 | 16.232 | ||
Positive disconfirmation | 238 | 1.146 | 0.186 | 6.166 | |||
Negative disconfirmation | 124 | 2.183 | 0.423 | 5.162 | |||
Unable to answer | 7 |
|
|
| |||
Variance test |
|
|
| 2.605 | |||
Hygiene factor | |||||||
System Quality―Reliability | All samples | 369 | 1.244 | 0.085 | 14.690 | ||
Positive disconfirmation | 269 | 1.057 | 0.189 | 5.579 | |||
Negative disconfirmation | 85 | 1.598 | 0.549 | 2.908 | |||
Unable to answer | 15 |
|
|
| |||
Variance test |
|
|
| 1.191 | |||
Performance factor | |||||||
System Quality―Response Time | All samples | 369 | 0.966 | 0.083 | 11.593 | ||
Positive disconfirmation | 221 | 0.705 | 0.229 | 3.075 | |||
Negative disconfirmation | 140 | 2.248 | 0.381 | 5.899 | |||
Unable to answer | 8 |
|
|
| |||
Variance test |
|
|
| 3.702 | |||
Hygiene factor | |||||||
System Quality―Flexibility | All samples | 369 | 1.046 | 0.072 | 14.591 | ||
Positive disconfirmation | 199 | 0.580 | 0.180 | 3.224 | |||
Negative disconfirmation | 154 | 1.920 | 0.341 | 5.623 | |||
Unable to answer | 16 |
|
|
| |||
Variance test |
|
|
| 3.702 | |||
Hygiene factor | |||||||
System Quality―Integration | All samples | 369 | 1.002 | 0.073 | 13.631 | ||
Positive disconfirmation | 220 | 0.669 | 0.194 | 3.440 | |||
Negative disconfirmation | 137 | 1.651 | 0.352 | 4.694 | |||
Unable to answer | 12 |
|
|
| |||
Variance test |
|
|
| 2.656 | |||
Hygiene factor | |||||||
System Quality―Total Score | All samples | 369 | 0.334 | 0.016 | 20.426 | ||
Positive disconfirmation | 233 | 0.205 | 0.029 | 7.062 | |||
Negative disconfirmation | 121 | 0.370 | 0.079 | 4.678 | |||