1

The system’s quality is better/worse than I expected.

2

The data accessibility is better/worse than I expected.

3

The system’s reliability is better/worse than I expected.

4

The system’s response speed is better/worse than I expected.

5

The system’s customizability is better/worse than I expected.

6

The system’s data integration is better/worse than I expected.

7

The systems’ ease of use is better/worse than I expected.

8

The similarity between the system’s user interface and functions and those of systems I have experienced before is better/worse than I expected.

9

Regarding this system, the quality of the services provided by the MIS Department of my company is better/worse than I expected.

10

Regarding this system, the MIS Department’s ability to fulfill the promises they made is better/worse than I expected.

11

Regarding problems with this system, the MIS Department’s ability to provide instant and relevant services is better/worse than I expected.

12

My trust in the MIS personnel of my company to deal with problems with this system is better/worse than I expected.

13

The MIS personnel’s attention to my personal use of the system is better/worse than I expected.

14

Regarding this system, my company’s system for reward and punishment for correctly using the system is better/worse than I expected.

15

My company’s security policy for using this system is better/worse than I expected.

16

My company’s training and education for operating this system is better/worse than I expected.

17

Resource support for using this system provided by the managers of my company is better/worse than I expected.

18

My relationships with business colleagues and partners after using this system were better/worse than I expected.

19

My relationship with my supervisor after using this system is better/worse than I expected.

20

My supervisor’s recognition of my attitude and performance exhibited for using this system is better/worse than I expected.

21

My self-recognition for using this system is better/worse than I expected.

22

The quality of the information provided by this system is better/worse than I expected.

23

The accuracy of the information provided by this system is better/worse than I expected.

24

The completeness of the information provided by this system is better/worse than I expected.

25

The currency of the information provided by this system is better/worse than I expected.

26

The clarity of the information provided by this system is better/worse than I expected.

27

The usefulness of this system for work is better/worse than I expected.

28

Overall, this system as used for work is better/worse than I expected.

29

After using this system, the clarity of my job content is better/worse than I expected.

30

After using this system, the level of job simplification is better/worse than I expected.

31

After using this system, the ability to manage my own time is better/worse than I expected.

32

After using this system, the level of feedback on the effectiveness of my work is better/worse than I expected.

33

After using this system, the increase in my power and status is better/worse than I expected.