1 | The system’s quality is better/worse than I expected. |
2 | The data accessibility is better/worse than I expected. |
3 | The system’s reliability is better/worse than I expected. |
4 | The system’s response speed is better/worse than I expected. |
5 | The system’s customizability is better/worse than I expected. |
6 | The system’s data integration is better/worse than I expected. |
7 | The systems’ ease of use is better/worse than I expected. |
8 | The similarity between the system’s user interface and functions and those of systems I have experienced before is better/worse than I expected. |
9 | Regarding this system, the quality of the services provided by the MIS Department of my company is better/worse than I expected. |
10 | Regarding this system, the MIS Department’s ability to fulfill the promises they made is better/worse than I expected. |
11 | Regarding problems with this system, the MIS Department’s ability to provide instant and relevant services is better/worse than I expected. |
12 | My trust in the MIS personnel of my company to deal with problems with this system is better/worse than I expected. |
13 | The MIS personnel’s attention to my personal use of the system is better/worse than I expected. |
14 | Regarding this system, my company’s system for reward and punishment for correctly using the system is better/worse than I expected. |
15 | My company’s security policy for using this system is better/worse than I expected. |
16 | My company’s training and education for operating this system is better/worse than I expected. |
17 | Resource support for using this system provided by the managers of my company is better/worse than I expected. |
18 | My relationships with business colleagues and partners after using this system were better/worse than I expected. |
19 | My relationship with my supervisor after using this system is better/worse than I expected. |
20 | My supervisor’s recognition of my attitude and performance exhibited for using this system is better/worse than I expected. |
21 | My self-recognition for using this system is better/worse than I expected. |
22 | The quality of the information provided by this system is better/worse than I expected. |
23 | The accuracy of the information provided by this system is better/worse than I expected. |
24 | The completeness of the information provided by this system is better/worse than I expected. |
25 | The currency of the information provided by this system is better/worse than I expected. |
26 | The clarity of the information provided by this system is better/worse than I expected. |
27 | The usefulness of this system for work is better/worse than I expected. |
28 | Overall, this system as used for work is better/worse than I expected. |
29 | After using this system, the clarity of my job content is better/worse than I expected. |
30 | After using this system, the level of job simplification is better/worse than I expected. |
31 | After using this system, the ability to manage my own time is better/worse than I expected. |
32 | After using this system, the level of feedback on the effectiveness of my work is better/worse than I expected. |
33 | After using this system, the increase in my power and status is better/worse than I expected. |