Name of Dimension | Definition of Dimension | Name of Variable | Definition of Variable |
MIS department and information system | The support provided by the MIS department to the information system used for work and the features of the information system | System quality | Levels of accessibility, reliability, response time, flexibility, and integration of the information system currently used for work. |
Ease of use | The level of ease of use relating to the operation interfaces of the information system currently used for work. | ||
Compatibility | The compatibility of experiences between the system currently used for work and the system used before (e.g., similar interface operations). | ||
Service quality | The level of support and services provided by the company’s MIS department, including the following: Reliability: The ability to fulfill the service promise without errors. Responsiveness: The enthusiasm of MIS personnel when expressing willingness to help users and ability to provide immediate services. Assurance: Professional knowledge and manner of MIS personnel that develops trust and confidence among users. Empathy: The level of care and attention given to users. | ||
Company computer policy and administration | The policy and management mechanism implemented to manage the information system used for work | Computer policy | Whether the company has a reward/punishment system for using the information system (and level). |
Security policy | Whether the company has a security protection system for operating the information system. | ||
Training | Whether the company has a training system for operating the information system. | ||
Management support | Encouragement given by management to employees regarding the use of the information system. | ||
Interpersonal relations and recognition | Relationships with others and their views after using the information system for work | Customer relations | Changes in the relationships with the people engaged in business transactions after using the current information system for work. |
Supervisor relations | Changes in the relationships with supervisors after using the current information system for work. | ||
Supervisor recognition | Recognition from the supervisor for the employees’ attitude and performance regarding the use of the current information system for work. | ||
Personal recognition | Personal recognition of the ability to use the current information system for work. | ||
Work | Changes in job execution or control after using the information system for work | Information quality | The level of accuracy, completeness, and currency, as well as the format of the reports provided after using the information system for work. |
Perceived usefulness | The perceived level of usefulness of the system after using the current information system for work. | ||
Confirmation of expectation | The perceived level of confirmation/disconfirmation for meeting expectations after using the current information system for work. | ||
Uncertainty | The perceived level of increase/decrease in unfamiliarity toward work after using the current information system for work. |