Name of Dimension

Definition of Dimension

Name of Variable

Definition of Variable

MIS department and information system

The support provided by the MIS department to the information system used for work and the features of the information system

System quality

Levels of accessibility, reliability, response time, flexibility, and integration of the information system currently used for work.

Ease of use

The level of ease of use relating to the operation interfaces of the information system currently used for work.

Compatibility

The compatibility of experiences between the system currently used for work and the system used before (e.g., similar interface operations).

Service quality

The level of support and services provided by the company’s MIS department, including the following:

Reliability: The ability to fulfill the service promise without errors.

Responsiveness: The enthusiasm of MIS personnel when expressing willingness to help users and ability to provide immediate services.

Assurance: Professional knowledge and manner of MIS personnel that develops trust and confidence among users.

Empathy: The level of care and attention given to users.

Company computer policy and administration

The policy and management mechanism implemented to manage the information system used for work

Computer policy

Whether the company has a reward/punishment system for using the information system (and level).

Security policy

Whether the company has a security protection system for operating the information system.

Training

Whether the company has a training system for operating the information system.

Management support

Encouragement given by management to employees regarding the use of the information system.

Interpersonal relations and recognition

Relationships with others and their views after using the information system for work

Customer relations

Changes in the relationships with the people engaged in business transactions after using the current information system for work.

Supervisor relations

Changes in the relationships with supervisors after using the current information system for work.

Supervisor recognition

Recognition from the supervisor for the employees’ attitude and performance regarding the use of the current information system for work.

Personal recognition

Personal recognition of the ability to use the current information system for work.

Work

Changes in job execution or control after using the information system for work

Information quality

The level of accuracy, completeness, and currency, as

well as the format of the reports provided after using the information system for work.

Perceived usefulness

The perceived level of usefulness of the system after using the current information system for work.

Confirmation of expectation

The perceived level of confirmation/disconfirmation for meeting expectations after using the current information system for work.

Uncertainty

The perceived level of increase/decrease in unfamiliarity toward work after using the current information system for work.