Variable

Type of factor

Variable

Type of factor

System quality

Hygiene factor

Personal recognition

Motivator

System quality―accessibility

Hygiene factor

Information quality

Performance factor

System quality―reliability

Performance factor

Information quality―accuracy

Motivator

System quality―response time

Hygiene factor

Information quality―completeness

Motivator

System quality―flexibility

Hygiene factor

Information quality―currency

Motivator

System quality―integration

Hygiene factor

Information quality―format

Motivator

System quality (total score)

Hygiene factor

Information quality (total score)

Motivator

System ease of use

Hygiene factor

Perceived usefulness

Motivator

Compatibility with the experience of system use

Performance factor

Confirmation of expectation

Motivator

IT department service quality

Performance factor

Uncertainty

Motivator

Service quality―reliability

Performance factor

Complexity

Performance factor

Service quality―responsiveness

Motivator

Autonomy

Motivator

Service quality―assurance

Motivator

Feedback

Motivator

Service quality―empathy

Performance factor

Power

Useless factor

Service quality (total score)

Motivator

Role conflict

Motivator

Computer policy

Useless factor

Effectiveness

Motivator

Security policy

Motivator

Efficiency

Motivator

Training

Performance factor

Work security

Motivator

Management support

Performance factor

Work replacement

Useless factor

Customer relation

Motivator

Computer skill growth

Motivator

Supervisor relation

Motivator

Work skill growth

Motivator

Supervisor recognition

Motivator

Self-efficacy

Motivator