Positive disconfirmation

191

0.660

0.261

2.524

Negative disconfirmation

131

0.940

0.385

2.441

Unable to answer

47

Variance test

0.626

Performance factor

Service Quality―Total Score

All samples

369

0.291

0.025

11.494

Positive disconfirmation

240

0.295

0.055

5.378

Negative disconfirmation

98

0.188

0.107

1.757

Unable to answer

31

Variance test

Motivator

Computer Policy

All samples

369

0.808

0.097

8.364

Positive disconfirmation

153

0.319

0.255

1.252

Negative disconfirmation

111

0.445

0.426

1.043

Unable to answer

105

Variance test

Useless factor

Security Policy

All samples

369

0.848

0.090

9.377

Positive disconfirmation

239

0.826

0.207

3.991

Negative disconfirmation

88

0.309

0.522

0.592

Unable to answer

42

Variance test

Motivator

Training

All samples

369

0.730

0.084

8.700

Positive disconfirmation

182

0.742

0.237

3.127

Negative disconfirmation

162

1.030

0.353

2.920

Unable to answer

25

Variance test

0.692

Performance factor

Management Support

All samples

369

0.815

0.091

8.946

Positive disconfirmation

237

0.720

0.225

3.202

Negative disconfirmation

102

1.117

0.433

2.581

Unable to answer

30

Variance test

0.894

Performance factor

Customer Relations

All samples

369

1.131

0.109

10.366

Positive disconfirmation

234

1.066

0.236

4.517

Negative disconfirmation

68

1.039

0.685

1.516

Unable to answer

67

Variance test