Constructs

Item

Survey Statement

Adapted from

Familiarity with BOU (FB)

FB1

I am familiar with BOU through magazines, newspaper or TV.

(Afshan & Sharif, 2016; Gefen et al., 2003; Gu et al., 2009)

FB2

I am familiar with BOU through visiting its website and getting information about it.

FB3

I am familiar with BOU through personal interactions.

Structural Assurance (SA)

SA1

BBS Connect has enough safeguards that make me feel comfortable using it to transact official business.

(McKnight et al., 2002)

SA2

I feel assured of the legal and technological structure of BBS Connect to protect me from financial losses.

SA3

I feel confident that encryption and other technological advances of BBS Connect make it safe for me to transact there.

Social Influence (SI)

SI1

My friends and workmates value the use of BBS Connect.

(Afshan & Sharif, 2016; Zhou et al., 2010; Venkatesh et al., 2012)

SI2

The people that influence me use BBS Connect.

SI3

I find BBS Connect trendy.

Facilitating Conditions (FC)

FC1

I have all the necessary resources to use BBS Connect.

(Zhou et al., 2010; Venkatesh et al., 2012)

FC2

I have the knowledge necessary to use BBS Connect.

FC3

All the contents of BBS Connect services are easy to read and understand.

Task Characteristics (TAC)

TAC1

I need to manage my accounts anytime anywhere.

(Afshan & Sharif, 2016; Zhou et al., 2010)

TAC2

I need to do transfers anytime anywhere.

TAC3

I need to have a real time control in my accounts.

Technology Characteristics (TEC)

TEC1

BBS Connect provides a quick service.

(Afshan & Sharif, 2016; Zhou et al., 2010)

TEC2

BBS Connect provides a real time service.

TEC3

BBS Connect provides secure services.

Initial Trust (TR)

TR1

BBS Connect is a trustworthy service.

(Kim et al., 2009; Chauhan, 2015)

TR2

I can count on BBS Connect to protect my money.

TR3

I can count on BBS Connect to transfer my money safely.

Task Technology Fit (TTF)

TTF1

BBS Connect payment services are appropriate.

(Afshan & Sharif, 2016)

TTF2

BBS Connect account management services are appropriate.

TTF3

Real time BBS Connect services are suitable.

Performance Expectancy (PE)

PE1

BBS Connect allows me to make my payments quicker.

(Afshan & Sharif, 2016; Zhou et al., 2010; Venkatesh et al., 2012)

PE2

I save time using BBS Connect.

PE3

BBS Connect optimizes my financial operations.

Effort Expectancy (EE)

EE1

It is easy to get to the BBS Connect web page.

(Venkatesh et al., 2012)

EE2

It is easy to login BBS Connect.

EE3

Learning to use BBS Connect is easy.

Behavioral Intention (BI)

BI1

I will certainly use BBS Connect to transact.

(Afshan & Sharif, 2016; Venkatesh et al., 2012; Chauhan, 2015)

BI2

If I were asked about my opinion on BBS Connect, I would say something favorable.

BI3

I want to know more about BBS Connect.