Measure

Items

Frequency

Percentage

Gender

Female

42

38.18

Male

68

61.82

Age

18 - 30

7

6.36

31 - 40

38

34.55

41 - 50

51

46.36

51 - 60

13

11.82

61 and above

1

0.91

Monthly income

Less than UGX 1M

10

9.09

UGX 1-5M

57

51.82

UGX 6-10M

25

22.73

UGX 11-20M

15

13.64

Over UGX 21M

3

2.73

Level of Education

Bachelor’s degree

40

36.36

Master’s degree

62

56.36

Ph.D

8

7.27

Customer Entity

Agency

49

44.55

Department

5

4.55

Ministry

36

32.73

Project

20

18.18

User type

Account Viewer

7

6.36

Authorizer

29

26.36

Checker

14

12.73

Maker

60

54.55

User Experience

Less than 1 year

22

20.00

1 - 4 years

69

62.73

5 - 7 years

19

17.27

User Challenges

Network challenges

41

37.27

Inadequate training

23

20.91

Limited usage time

39

35.45

System down time

7

6.36