Measure | Items | Frequency | Percentage |
Gender | Female | 42 | 38.18 |
Male | 68 | 61.82 | |
Age | 18 - 30 | 7 | 6.36 |
31 - 40 | 38 | 34.55 | |
41 - 50 | 51 | 46.36 | |
51 - 60 | 13 | 11.82 | |
61 and above | 1 | 0.91 | |
Monthly income | Less than UGX 1M | 10 | 9.09 |
UGX 1-5M | 57 | 51.82 | |
UGX 6-10M | 25 | 22.73 | |
UGX 11-20M | 15 | 13.64 | |
Over UGX 21M | 3 | 2.73 | |
Level of Education | Bachelor’s degree | 40 | 36.36 |
Master’s degree | 62 | 56.36 | |
Ph.D | 8 | 7.27 | |
Customer Entity | Agency | 49 | 44.55 |
Department | 5 | 4.55 | |
Ministry | 36 | 32.73 | |
Project | 20 | 18.18 | |
User type | Account Viewer | 7 | 6.36 |
Authorizer | 29 | 26.36 | |
Checker | 14 | 12.73 | |
Maker | 60 | 54.55 | |
User Experience | Less than 1 year | 22 | 20.00 |
1 - 4 years | 69 | 62.73 | |
5 - 7 years | 19 | 17.27 | |
User Challenges | Network challenges | 41 | 37.27 |
Inadequate training | 23 | 20.91 | |
Limited usage time | 39 | 35.45 | |
System down time | 7 | 6.36 |