| RM Data and Information | N | Very Rarely | Rarely | Occasionally | Frequently | Very Frequently | Mean | Std. Deviation |
| Statistic | Statistic | Statistic | ||||||
| Provision of RM information regarding prices and booking. | 137 | 8.8% | 13.1% | 24.1% | 33.6% | 20.4% | 4.42 | 1.241 |
| Discounts in booking rates in exchange for stricter cancellation. | 137 | 9.5% | 13.9% | 25.5% | 38.0% | 13.1% | 4.30 | 1.190 |
| Hotel insignificant price discounts in exchange for cancellation | 137 | 3.0% | 4.6% | 30.7% | 43.1% | 8.8% | 4.39 | 0.987 |
| There are different prices for products perceived by customers as different | 137 | 10.3% | 13.9% | 17.5% | 38.7% | 19.5% | 4.42 | 1.276 |
| Changes in booking terms without informing the customer | 137 | 9.5% | 14.6% | 21.2% | 27.0% | 27.7% | 4.47 | 1.329 |
| Valid N (listwise) | 137 |
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