| Information | Response | Motivation |
Environmental Support | (1) Data Do employees know how well they perform based on company standards? | (2) Instruments Do the employees have the best tools for exemplary performance? | (3) Incentives Are incentives satisfactory to cause employees to perform meritoriously? |
Behavior Repository | (4) Knowledge Do employees have all the information and knowledge for superior performance? | (5) Capacity Do employees have the capability to perform exemplary? | (6) Motives Are employees motivated to work exemplary for available incentives? |