Top management involvement |
| BPR level | Customization level | ||||
Count | Mean | SD | p-value | Mean | SD | p-value | |
Low | 24 | 2.74 | 1.214 | 0.019** | 2.25 | 1.359 | 0.122 |
High | 125 | 3.30 | 1.004 | 2.72 | 1.354 |