| Variables | Category | BPR (%) | Customization (%) | ||
| Low | High | Low | High | ||
| Firm size | Small | 56.7% | 43.3% | 71.1% | 28.9% |
| Large | 57.4% | 42.6% | 65.3% | 34.7% | |
|
| Chi-square test Sig = 0.88 | Chi-square test Sig = 0.46 | |||
| Industry | Traditional | 58.8% | 41.2% | 52.9% | 47.1% |
| High tech | 58.6% | 41.4% | 76.2% | 23.8% | |
|
| Chi-square test Sig = 0.44 | Chi-square test Sig = 0.050** | |||
| Top management involvement | Low | 82.6% | 17.3% | 75.0% | 25.0% |
| High | 52.4% | 47.6% | 68.0% | 32.0% | |
|
|
| Chi-square test Sig = 0.001*** | Chi-square test sig = 0.49 | ||
| Implementation speed | Big bang | 61.1% | 39.9% | 77.4% | 24.6% |
| Phased in | 52.4% | 47.6% | 60.2% | 39.8% | |
|
|
| Chi-square test Sig = 0.078* | Chi-square test Sig = 0.039** | ||