| Category | Item | Mean | Mode |
| Cost Decrease | Operational costs | 3.38 | 4 |
| Procurement costs | 3.15 | 4 | |
| Inventory costs | 2.82 | 4 | |
| Productivity and Efficiency | On time delivery | 5.31 | 4 |
| Productivity | 5.40 | 6 | |
| Product quality | 4.82 | 4 | |
| Order management | 5.69 | 7 | |
| Organizational benefits | Customer service | 5.39 | 4 |
| Information quality | 5.89 | 7 | |
| Decision making | 5.50 | 7 | |
| Market share | 4.69 | 4 | |
| Profitability | 5.18 | 4 |