BPR Level

Cost decrease

Operation efficiency

Organizational benefits

Mean

SD

p-value

Mean

SD

p-value

Mean

SD

p-value

Low

3.34

1.137

0.085*

5.24

0.888

0.09*

5.54

0.887

0.038**

High

3.00

1.155

5.50

0.923

5.70

0.854