Author(s)

Theoretical Foundation

Methodology

Main Findings

Qualitative studies

Seddon et al. (2010)

Organizational benefits from enterprise systems model

Content analysis

Good fit leads to better firm performance.

Alsulami et al. (2014)

Dialectic model of organizational change process

Conceptual analysis

Categorizing ERP implementation conflicts (misfits).

Strong and Volkoff (2010)

Critical realism. Grounded theory.

Case study

Six misfit domains (functionality, data, usability, role, control and organizational culture)

Peng and Nunes (2017)

Updated IS success model

Case study

A 9D (nine dimensions) ERP evaluation framework is proposed to explore ERP misfit.

Hustad et al. (2016)

Conceptual framework for ERP customization

Case study

Connecting different types of customization and different categories of misfits.

Van Beijsterveld and Van Groenendaal (2016)

Misfit analytical framework.

Case study

The proposed framework can distinguish actual from perceived misfits.

Kouki et al. (2010)

Diffusion of innovation theory

Case study

Alignment gap between ERP systems and business is a key factor to receive ERP benefits.

Robey et al. (2002)

Dialectic motor of change

Case study

Core teams and consulting relationships address configuration knowledge barriers. User training and phased implementation overcome assimilation knowledge barriers.

Luo and Strong (2004)

Conceptual framework

Conceptual analysis

Proposing a framework for choosing BPR or customization.

Wei et al. (2005)

A stage view of ERP implementation

Case study

Different types of misfits are categorized into different stage of ERP implementation.

Rothenberger and Srite (2009)

N.A.

Case study

Exploring the reasons of high customization

Quantitative studies

Wang et al. (2006)

Social Shaping of Technology Perspective

Survey of 85 ERP using firms in Taiwan

Country of origin of ERP package, consultant quality, and top management support could alleviate misfit problems.

Hong and Kim (2002)

Literature related to fit

Survey of 34 ERP using firms

Good fit may lead to ERP implementation success.

Sun et al. (2016)

ERP implementation lifecycle models

Survey of 144 ERP users

Fit between ERP (packages vendors, implementation partners) and organization needs affects time and budget of ERP implementation.

Shiang-Yen et al. (2013)

Task-Technology Fit theory

Survey of 305 ERP users in Malaysia

System modification could more effectively solve deeper layer of ERP misfits. Surface layer misfits are more appropriate to be resolved through changes in business practices.