| Variables | KMO | Sig. |
| Customer satisfaction | 0.580 | 0.000 |
| Customer loyalty | 0.645 | 0.000 |
| Procedural cost | 0.603 | 0.000 |
| Financial cost | 0.530 | 0.000 |
| Relational cost | 0.537 | 0.000 |