Research Question | Research Hypotheses | Results |
What factors influence residents’ satisfaction on infrastructure in the Emirate of Ajman? | H1: Accessibility correlates positively with residents’ satisfaction on infrastructure. | Supported |
H2: Safety correlates positively with residents’ satisfaction on infrastructure. | Supported | |
H3: Reliability correlates positively with residents’ satisfaction on infrastructure. | Not Supported | |
H4: Responsiveness correlates positively with residents’ satisfaction on infrastructure. | Not Supported | |
H5: Empathy correlates positively with residents’ satisfaction on infrastructure. | Supported |