Research Question

Research Hypotheses

Results

What factors influence residents’ satisfaction on infrastructure in the Emirate of Ajman?

H1: Accessibility correlates positively with residents’ satisfaction on infrastructure.

Supported

H2: Safety correlates positively with residents’ satisfaction on infrastructure.

Supported

H3: Reliability correlates positively with residents’ satisfaction on infrastructure.

Not Supported

H4: Responsiveness correlates positively with residents’ satisfaction on infrastructure.

Not Supported

H5: Empathy correlates positively with residents’ satisfaction on infrastructure.

Supported