Construct

Estimate

Standardized Loadings

S.E.

C.R.

Accessibility

→

SF (Satisfaction)

.295

.236***

.057

5.139

Safety

→

SF (Satisfaction)

.729

.517***

.059

12.395

Reliability

→

SF (Satisfaction)

.073

.064

.051

1.431

Responsiveness

→

SF (Satisfaction)

.039

.047

.027

1.432

Empathy

→

SF (Satisfaction)

.063

.072

.025

2.53