| CL | CS | REL | RES | VIS | SEC | EFF |
Customer Loyalty | 1 |
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Customer Satisfaction | 0.405** | 1 |
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Reliability | 0.067 | 0.486** | 1 |
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Responsiveness | 0.099 | 0.356** | 0.324** | 1 |
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Visibility | −0.135 | 0.085 | 0.052 | 0.153 | 1 |
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Security and Trust | −0.316** | −0.060 | 0.114 | −0.001 | −0.112 | 1 |
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Efficiency | 0.244** | 0.439** | 0.381** | 0.231** | 0.141 | −0.007 | 1 |