CL

CS

REL

RES

VIS

SEC

EFF

Customer Loyalty

1

Customer Satisfaction

0.405**

1

Reliability

0.067

0.486**

1

Responsiveness

0.099

0.356**

0.324**

1

Visibility

−0.135

0.085

0.052

0.153

1

Security and Trust

−0.316**

−0.060

0.114

−0.001

−0.112

1

Efficiency

0.244**

0.439**

0.381**

0.231**

0.141

−0.007

1