Model

Unstandardized Coefficients

Standardized Coefficients

t

Sig.

B

Std. Error

Beta

(Constant)

−0.113

0.496

−0.229

0.819

Reliability

0.282

0.059

0.337

4.766

0.000

Responsiveness

0.245

0.102

0.161

2.395

0.018

Visibility

0.069

0.070

0.065

0.980

0.329

Security and Trust

0.018

0.075

0.016

0.240

0.811

Efficiency

0.165

0.064

0.183

2.579

0.011

Customer satisfaction

0.287

0.060

0.336

4.794

0.000