Model | Unstandardized Coefficients | Standardized Coefficients | t | Sig. | |
B | Std. Error | Beta | |||
(Constant) | −0.113 | 0.496 |
| −0.229 | 0.819 |
Reliability | 0.282 | 0.059 | 0.337 | 4.766 | 0.000 |
Responsiveness | 0.245 | 0.102 | 0.161 | 2.395 | 0.018 |
Visibility | 0.069 | 0.070 | 0.065 | 0.980 | 0.329 |
Security and Trust | 0.018 | 0.075 | 0.016 | 0.240 | 0.811 |
Efficiency | 0.165 | 0.064 | 0.183 | 2.579 | 0.011 |
Customer satisfaction | 0.287 | 0.060 | 0.336 | 4.794 | 0.000 |