Variables | No of Items | Cronbach Alpha |
All | 35 | 0.901 |
Reliability | 4 | 0.851 |
Responsiveness | 3 | 0.688 |
Visibility | 2 | 0.632 |
Security and Trust | 2 | 0.627 |
Efficiency | 2 | 0.613 |
Customer Satisfaction | 7 | 0.917 |
Customer Loyalty | 7 | 0.883 |