15) Do you believe that you get enough attention from company agents or mobile banking company? | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
16) Do you think that the mobile banking service provider think you valuable? | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
17) Do you think that they feel your problem as their own? | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
18) There is enough mobile banking service outlets in your area. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
19) There are available mobile banking agents in your area. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
20) There are available customer service cares for solving your problem in your area. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
21) Are the physical conditions of layout of agents better for your sitting on taking a place when you transact from there? | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
22) You are quite happy with your mobile banking. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
23) You easily understand your mobile banking service used language. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
24) You can easily conduct financial transactions with the help of your mobile banking. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
25) You feel secure when performing financial transaction by using your mobile banking service. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|
26) You can easily make payment (service bill, current bill, gas bill) through your mobile banking. | ||||
VI | I | N | NI | NVI |
|
|
|
|
|