15) Do you believe that you get enough attention from company agents or mobile banking company?

VI

I

N

NI

NVI

16) Do you think that the mobile banking service provider think you valuable?

VI

I

N

NI

NVI

17) Do you think that they feel your problem as their own?

VI

I

N

NI

NVI

18) There is enough mobile banking service outlets in your area.

VI

I

N

NI

NVI

19) There are available mobile banking agents in your area.

VI

I

N

NI

NVI

20) There are available customer service cares for solving your problem in your area.

VI

I

N

NI

NVI

21) Are the physical conditions of layout of agents better for your sitting on taking a place when you transact from there?

VI

I

N

NI

NVI

22) You are quite happy with your mobile banking.

VI

I

N

NI

NVI

23) You easily understand your mobile banking service used language.

VI

I

N

NI

NVI

24) You can easily conduct financial transactions with the help of your mobile banking.

VI

I

N

NI

NVI

25) You feel secure when performing financial transaction by using your mobile banking service.

VI

I

N

NI

NVI

26) You can easily make payment (service bill, current bill, gas bill) through your mobile banking.

VI

I

N

NI

NVI