3) You believe on mobile banking customer Service.

VI

I

N

NI

NVI

4) Do you think You use mobile banking service is error free?

VI

I

N

NI

NVI

5) Do you believe your used mobile banking company and agents serve better?

VI

I

N

NI

NVI

6) Mobile banking “customer care” serve you well.

VI

I

N

NI

NVI

7) Mobile banking agents are eager to serve you.

VI

I

N

NI

NVI

8) Does Mobile banking company try to solve your problem quickly?

VI

I

N

NI

NVI

9) Does mobile banking agent try to response to you promptly?

VI

I

N

NI

NVI

10) Do you think company or agent perform their responsibility well?

VI

I

N

NI

NVI

11) Customer care or agents have enough knowledge for solving your problem.

VI

I

N

NI

NVI

12) Customer care or agents behave with you well.

VI

I

N

NI

NVI

13) Do you think you are getting safety in performing mobile banking transactions?

VI

I

N

NI

NVI

14) Do you believe that the agents or mobile banking company will not misuse your given personal information on transaction information?

VI

I

N

NI

NVI