3) You believe on mobile banking customer Service. | ||||
VI | I | N | NI | NVI |
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4) Do you think You use mobile banking service is error free? | ||||
VI | I | N | NI | NVI |
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5) Do you believe your used mobile banking company and agents serve better? | ||||
VI | I | N | NI | NVI |
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6) Mobile banking “customer care” serve you well. | ||||
VI | I | N | NI | NVI |
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7) Mobile banking agents are eager to serve you. | ||||
VI | I | N | NI | NVI |
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8) Does Mobile banking company try to solve your problem quickly? | ||||
VI | I | N | NI | NVI |
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9) Does mobile banking agent try to response to you promptly? | ||||
VI | I | N | NI | NVI |
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10) Do you think company or agent perform their responsibility well? | ||||
VI | I | N | NI | NVI |
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11) Customer care or agents have enough knowledge for solving your problem. | ||||
VI | I | N | NI | NVI |
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12) Customer care or agents behave with you well. | ||||
VI | I | N | NI | NVI |
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13) Do you think you are getting safety in performing mobile banking transactions? | ||||
VI | I | N | NI | NVI |
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14) Do you believe that the agents or mobile banking company will not misuse your given personal information on transaction information? | ||||
VI | I | N | NI | NVI |
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