| Hypothesized paths | Standardized Coefficients | t | Sig. |
|
H1 | Reliability-Customer Satisfaction | 0.337 | 4.766 | 0.000 | Supported |
H2 | Responsiveness-Customer Satisfaction | 0.161 | 2.395 | 0.018 | Supported |
H3 | Visibility-Customer Satisfaction | 0.065 | 0.980 | 0.329 | Not supported |
H4 | Security and Trust-Customer Satisfaction | 0.016 | 0.240 | 0.811 | Not supported |
H5 | Efficiency-Customer Satisfaction | 0.183 | 2.579 | 0.011 | Supported |
H1 | Customer Satisfaction-Customer Loyalty | 0.336 | 4.794 | 0.000 | Supported |