Hypothesized paths

Standardized Coefficients

t

Sig.

H1

Reliability-Customer Satisfaction

0.337

4.766

0.000

Supported

H2

Responsiveness-Customer Satisfaction

0.161

2.395

0.018

Supported

H3

Visibility-Customer Satisfaction

0.065

0.980

0.329

Not supported

H4

Security and Trust-Customer Satisfaction

0.016

0.240

0.811

Not supported

H5

Efficiency-Customer Satisfaction

0.183

2.579

0.011

Supported

H1

Customer Satisfaction-Customer Loyalty

0.336

4.794

0.000

Supported