| Clear Communication | The communication in the office is in place. |
| Our boss is giving memos. | |
| My manager is talking to me when I committed a mistake. | |
| We set clear objectives. | |
| We are always having a meeting. | |
| Personal and business concerns are communicated on time. | |
| Urgent matters and schedules are posted in the bulletin. | |
| Information is relayed immediately. | |
| Memo for important matters is disseminated immediately. | |
| Teamwork and Collaboration | We are encouraged to help each other in the office. |
| I feel the spirit of family. | |
| We establish goals as a group. | |
| When we commit a mistake, our boss also taking it as his mistakes. | |
| I can say that we are cohesive in the office. | |
| There is always a helping hand when I need it. | |
| My officemates are supportive and helpful. | |
| I feel accepted in the workplace. | |
| Inconsistencies of Policy Implementation | I observed that some rules are not followed. |
| Our boss is too lenient. | |
| The decision sometimes is changing. | |
| The manuals sometimes are not followed. | |
| The boss sometimes is breaking the rules. | |
| They override our decision. | |
| The imposition of discipline is inconsistent. | |
| There is too much democracy and consideration. | |
| There is too much sympathy. | |
| There is too much consideration. | |
| Lack of Recognition | Sometimes they forgot to say, “thank you”. |
| I feel my effort is not compensated. | |
| Sometimes I lost my motivation. | |
| I feel not acknowledged sometimes. | |
| There are times that incentives were given late. | |
| There are moments they failed to acknowledge my accomplishment. | |
| I feel that my effort is too much. | |
| I want to be recognized. | |
| I need to improve in the area of recognition. | |
| I want an incentive for my job. |