Variable | Dimension | Question | CICT | Cronbach α value | α Value after deleting | KMO Sig. |
Community Interaction (CI) | Two-way Communication (B) | B1 | 0.570 | 0.776 | 0.667 | KMO = 0.823 Sig. = 0.000 |
B2 | 0.567 | 0.657 | ||||
B3 | 0.589 | 0.653 | ||||
customer participation (CP) | CP 1 | 0.551 | 0.754 | 0.651 | ||
CP 2 | 0.612 | 0.545 | ||||
CP 3 | 0.656 | 0.374 | ||||
Joint Solution (JPS) | JPS 1 | 0.665 | 0.738 | 0.642 | ||
JPS 2 | 0.632 | 0.366 | ||||
JPS 3 | 0.531 | 0.341 | ||||
Customer Perceived Value (PCA) |
| PCA1 | 0.597 | 0.835 | 0.799 | KMO = 0.812 Sig. = 0.000 |
PCA2 | 0.632 | 0.776 | ||||
PCA3 | 0.648 | 0.764 | ||||
PCA4 | 0.711 | 0.735 | ||||
Trust (T) | Conigitive Trust (CT) | CT1 | 0.775 | 0.858 | 0.763 | KMO = 0.828 Sig. = 0.000 |
CT2 | 0.712 | 0.834 | ||||
CT3 | 0.723 | 0.812 | ||||
Emotional Trust (AT) | AT1 | 0.498 | 0.797 | 0.613 | ||
AT2 | 0.606 | 0.442 | ||||
AT3 | 0.457 | 0.702 | ||||
Customer Loyalty (CL) |
| CL 1 | 0.667 | 0.846 | 0.769 | KMO = 0.785 Sig. = 0.000 |
CL 2 | 0.685 | 0.784 | ||||
CL 3 | 0.657 | 0.753 | ||||
CL 4 | 0.592 | 0.816 | ||||
CL 5 | 0.694 | 0.762 |