| E. Performance measures and indicators |
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31 | Discussion of key financial measures used to measure and assess improvement progress | 55 | Does the company report data or studies which generally show improvements in the satisfaction and loyalty of its customers? |
32 | Discussion of key non-financial measures used to measure and assess progress | 56 | Does the company describe the implementation of its community policy through a public commitment from a senior management or board member? AND Does the company describe the implementation of its community policy through the processes in place? |
57 | Does the company monitor or measure its performance on employment quality? | ||
33 | Changes in the quantified measures or indicators reported | 58 | Operating income percentage change in the last three years. |
59 | Does the company have a golden parachute or other restrictive clauses related to changes of control? | ||
34 | Identification of key financial and non-financial indicators that it uses to monitor progress | 60 | Does the company monitor the use of inside information through the use of surveys or measurements? |
61 | Does the company monitor the customer satisfaction or its reputation and relations with communities through the use of surveys or measurements? | ||
62 | Does the company describe, claim to have or mention the processes it uses to accomplish environmental product innovation? | ||
35 | Explanation of how each measure, or quantified indicator, reported in MC has been defined and calculated | 63 | Does the company monitor the employee satisfaction through the use of surveys or measurements? (23) |
64 | Does the company set specific objectives to be achieved on customer satisfaction or fair competition? | ||
65 | Does the company monitor the board functions through the establishment of a corporate governance committee? | ||
66 | Does the company have an external auditor of its CSR/H&S/Sustainability report? | ||
67 | Does the company monitor the shareholder rights through the establishment of a corporate governance committee? | ||
36 | Consistent reporting of performance measures and indicators | 68 | Does the company claim to apply quality management systems, such as ISO 9000, Six Sigma, Lean Manufacturing, Lean Sigma, TQM or any other similar quality principles? |
37 | Discussion of the purpose of each reported measure should be disclosed | 69 | Does the company explain how it engages with its stakeholders? |
70 | Is the company’s CSR report published in accordance with the GRI guidelines? |