Concepts

Akhuwat Microfinance Service System

Access Rights

Owned Outright: Building, motor bikes, computers, furniture, MIS system

Leased/Contracted: nothing is at lease

Shared Access: Implementing partner of CM self-employment scheme & CM interest free loan scheme

Privileged Access: Relationship with borrowers, donors and community and good will, affiliation with replicator organizations, innovative ideas

Resources

Operant (Conceptual)

With rights (Organizations): Associations, replicator organizations. Donors, supporters

Without rights (Shared information): Website, social media, (twitter & Facebook),

Language : English, Urdu, local languages

Laws: Registration under Societies Registration Act of 1860, Registration, with Pakistan Centre for Philanthropy (PCP), member of Pakistan Microfinance Network (PMN).

Methods: Field visit, monitoring & evaluation, internal audit,

Measures: Borrowers feedback, empowerment, loan recovery, audit report, financial report

Operand (Physical)

With rights (people): Staff, administration, volunteers, borrowers, individual donors

Without rights (Technology): Furniture, computers, transports, building, MIS system, phones

Entities

Service Principal: Executive director (Dr. Amjad Saqib) & board of directors

Service Producer: Donor, borrowers (when becomes donor), administration, and loan department, finance department, IT department, banks

Service Provider: Staff, loan officers, information desk and volunteers

Service Clients/Service Customers : Borrowers, entrepreneurs, poor community, students, poor families, debtor and poor patients,

Service Object: Interest free loans (family loan, housing loan, health loan, liberation loan, marriage loan, education loan, emergency loan)

Stakeholders

Customer: Borrowers (Students, poor community, families, enterprisers, debtor and poor patients).

Provider: Donors, supporters, associations, administration, IT department, finance department, loan dept

Authority: Executive director, board of directors, administration

Competitors: Akhuwat has no competitor and believe on replication

Interaction

Governance interactions: Interaction with government, FBR, legitimate institutions

Value Co-creation: Interaction with borrowers, banks, community, religious places, staff and other stakeholders

Value Proposition: Initial dialogues, community meeting, development of business plan, fund raising campaigns, project presentations

Value Elements: empowerment, long term relationship, satisfaction

Networks

Internal: Staff, HR department, IT department, finance department, administration, loan department

External: Borrowers, donors, replicator organizations, associations, supports, government agencies

Virtual: Website, Blog, Face book, Twitter, e-books,

Physical: Training centers, religious places

Outcome

Value realized: acceptance of idea, conversation, meetings, business plans, recovery, empowerment

Borrower’s Outcome: empowerment, financial stability,

Akhuwat Outcome: community empowerment, recovery,

Donor Outcome: fair utilization, empowerment, transparency