Scale

Score

Cronbach’s alpha

SS (Satisfaction Score)

Sup (3 items)

0.60 [0.77]^a

Mac (6 items)

0.65

Mic (7 items)

0.82

Int (11 items)

0.83

Chr (3 items)

0.87

Overall (30 items)

0.92

IS (Importance Score)

Sup (3 items)

0.41 [0.72]^a

Mac (6 items)

0.57

Mic (7 items)

0.80

Int (11 items)

0.81

Chr (3 items)

0.84

Overall (30 items)

0.89

NS (Needs Score)

Sup (3 items)

0.51 [0.69]^a

Mac (6 items)

0.60

Mic (7 items)

0.72

Int (11 items)

0.80

Chr (3 items)

0.86

Overall (30 items)

0.89