FIXED model

K

N

Effect size (r)

95% Confidence Interval of r

Standard error

Q-Statistic

Z value

P value

Fail-safe N

H1: Value co-creation – Perceived justice

H1a PJ

6

2589

0.355

0.052

0.321

0.389

129.547

18.844

0.000

616

H1b DJ

6

2589

0.459

0.045

0.428

0.489

113.569

25.163

0.000

860

H1c IJ

6

2589

0.251

0.043

0.215

0.287

107.955

13.018

0.000

259

H2: Value co-creation – Service recovery performance

H2a SA

9

3087

0.474

0.138

0.447

0.501

619.534

28.534

0.000

2184

H2b RI

7

2028

0.340

0.069

0.301

0.378

178.578

15.872

0.000

420

H2c WOM

1

240

0.303

0.023

0.267

0.403

5.409

8.966

0.000

H3: Perceived justice – Satisfaction

H3a PJ

4

2076

0.722

0.324

0.700

0.742

508.192

41.385

0.000

1928

H3b DJ

6

2500

0.754

0.560

0.736

0.770

1471.251

48.922

0.000

3820

H3c IJ

5

2363

0.782

0.624

0.766

0.797

1384.938

50.903

0.000

3145

H4: Perceived justice – Repurchase intention

H4a PJ

3

1333

0.609

0.311

0.574

0.641

163.138

25.719

0.000

639

H4b DJ

3

1333

0.534

0.401

0.495

0.572

210.309

21.686

0.000

510

H4c IJ

3

1333

0.757

0.346

0.734

0.779

181.543

36.030

0.000

789

H5: Perceived justice – Word of mouth

H5a PJ

2

538

0.715

0.005

0.671

0.754

0.081

20.713

0.000

H5b DJ

2

538

0.772

0.005

0.736

0.804

0.326

23.655

0.000

H5c IJ

2

538

0.567

0.252

0.507

0.622

47.426

14.839

0.000