FIXED model | K | N | Effect size (r) | 95% Confidence Interval of r | Standard error | Q-Statistic | Z value | P value | Fail-safe N | ||
H1: Value co-creation – Perceived justice | |||||||||||
H1a PJ | 6 | 2589 | 0.355 | 0.052 | 0.321 | 0.389 | 129.547 | 18.844 | 0.000 | 616 | |
H1b DJ | 6 | 2589 | 0.459 | 0.045 | 0.428 | 0.489 | 113.569 | 25.163 | 0.000 | 860 | |
H1c IJ | 6 | 2589 | 0.251 | 0.043 | 0.215 | 0.287 | 107.955 | 13.018 | 0.000 | 259 | |
H2: Value co-creation – Service recovery performance | |||||||||||
H2a SA | 9 | 3087 | 0.474 | 0.138 | 0.447 | 0.501 | 619.534 | 28.534 | 0.000 | 2184 | |
H2b RI | 7 | 2028 | 0.340 | 0.069 | 0.301 | 0.378 | 178.578 | 15.872 | 0.000 | 420 | |
H2c WOM | 1 | 240 | 0.303 | 0.023 | 0.267 | 0.403 | 5.409 | 8.966 | 0.000 |
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H3: Perceived justice – Satisfaction | |||||||||||
H3a PJ | 4 | 2076 | 0.722 | 0.324 | 0.700 | 0.742 | 508.192 | 41.385 | 0.000 | 1928 | |
H3b DJ | 6 | 2500 | 0.754 | 0.560 | 0.736 | 0.770 | 1471.251 | 48.922 | 0.000 | 3820 | |
H3c IJ | 5 | 2363 | 0.782 | 0.624 | 0.766 | 0.797 | 1384.938 | 50.903 | 0.000 | 3145 | |
H4: Perceived justice – Repurchase intention | |||||||||||
H4a PJ | 3 | 1333 | 0.609 | 0.311 | 0.574 | 0.641 | 163.138 | 25.719 | 0.000 | 639 | |
H4b DJ | 3 | 1333 | 0.534 | 0.401 | 0.495 | 0.572 | 210.309 | 21.686 | 0.000 | 510 | |
H4c IJ | 3 | 1333 | 0.757 | 0.346 | 0.734 | 0.779 | 181.543 | 36.030 | 0.000 | 789 | |
H5: Perceived justice – Word of mouth | |||||||||||
H5a PJ | 2 | 538 | 0.715 | 0.005 | 0.671 | 0.754 | 0.081 | 20.713 | 0.000 |
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H5b DJ | 2 | 538 | 0.772 | 0.005 | 0.736 | 0.804 | 0.326 | 23.655 | 0.000 |
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H5c IJ | 2 | 538 | 0.567 | 0.252 | 0.507 | 0.622 | 47.426 | 14.839 | 0.000 |
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