Serial number | Conclusion |
1 | Customer value has a positive impact on the four dimensions of CPV. |
2 | Convenience has a positive impact on perceived service value, perceived social value, and perceived emotion value, but has no significant effect on perceived function value. |
3 | Convenience has a positive impact on perceived service value, perceived social value, and perceived emotion value, but has no significant effect on perceived function value. |
4 | Communication has a positive impact on all four dimensions. |
5 | Surroundings have a positive impact on perceived service value and perceived emotion value, but have no significant effect on perceived function value and perceived social value. |
6 | Streaming data has a significant impact on the four dimensions of CPV. |